Policies

Customer Service, Warranty, Exchange/Return

 

CUSTOMER SERVICE

Your satisfaction, both in the merchandise we sell and the service we provide, is our priority. We strive to create and offer quality items that will enhance your indoor and outdoor living space. We will be happy to work with you to develop creative ideas to ensure that you make the right choice for your needs.

We want your experience with our merchandise and with us to be pleasant. Should your experience with Blackscape Studio meet or exceed your expectations, let us know and share your comments with others.

If your experience with us has not met your expectations, please let us know and give us an opportunity to make it right.  Call 303.437.5893 or contact us by email at joice@blackscapestudio.com. 

We’re glad you chose Blackscape Studio.

Thank you for being our customer!

 

WARRANTY LETTER

Blackscape Studio Limited, hereby warrant that the merchandise designed are free from defects in materials and workmanship and conform with our standards of quality for a period of 90 days, from the date of purchase.

The warranty is subject to the provisions that some natural variations occurring in glass and concrete are inherent to their character and not considered defects.

Blackscape Studio warranty shall not apply to scratches, normal wear and tear, or in the event merchandise is damaged as a result of misuse, abuse, neglect, accident, or improper maintenance. Blackscape Studio warranty shall not apply due to damage as a result of carrier neglect.

Merchandise repairs are not an option for broken concrete pavers, porcelain tiles, or chipped glass.

 

EXCHANGES, REFUNDS, RETURNS

Merchandise exchange is an option if you are not satisfied with your merchandise or if a defect is due to material or design.  We will exchange your merchandise, within 30 days, of purchase. As each product is one of a kind, this warranty will cover only a similar design and color and does not guarantee exact design, pattern, or color of original item. 

Merchandise refund is an option if you are not completely satisfied with your merchandise; we will refund your money upon return of the merchandise, within 30 days from the date of purchase and in the condition at the time of purchase.

Merchandise refund is not an option if merchandise damage is a result of carrier negligence.  If merchandise damage is a result of carrier neglect, please contact Customer Service at the carrier shown in your shipping notification.

No merchandise will be accepted for exchange or refund without prior approval.

Shipping charges covering exchanged or returned merchandise will be covered by Blackscape Studio only if such merchandise is proven to be defective as a result of materials or workmanship. 

Shipping charges covering exchanged or returned merchandise will be paid by the customer if merchandise warranty is void as a result of customer misuse, abuse, neglect, accident, or improper maintenance. 

 

STANDARDS OF QUALITY

Designs

Mosaic pavers and porcelain tiles are designed with natural and manmade art glass, glass gems and natural stone which has a unique set of properties when used together result in a unique design.  Art glass has been tried and tested and can withstand the outdoor elements resulting in reliable and long-lasting merchandise.

Production

Each concrete paver and porcelain tile is inspected to ensure that it is free of defects prior to shipping.  Each base is primed or sealed to ensure a quality adhesive and acceptance of additional design elements.  Each product is produced to ensure the upmost safety to the customer.

After Sales Support

Blackscape Studio appreciate your business. Should you have any questions or concerns, with the placement and care of your mosaic art, please call us and we will work with you for a solution to your concern.

Payment Options

CREDIT CARDS

You may pay for your orders with major credit cards issued in the United States of America. Currently, we accept Visa®, MasterCard®, American Express®, Discover® Card and Diners Club.

Personal checks, cashier's checks, and money orders are not accepted for internet purchases at this time.

Generally, credit and debit cards are not charged until we ship merchandise to you, at which time you will be charged for your goods and shipping fees.

At checkout, carefully provide your exact name and billing address that is on your credit card statement along with your telephone number. Any incorrect information can cause a delay in processing your order. We also may need to verify the billing address and credit card owner for orders that have a delivery address that is different from its billing address.

SALES TAX

Purchases from all states will be subject to sales tax.

 

CONTACT US

Blackscape Studio, Ltd;  303.437.5893

WEBSITE: www.blackscapestudio.com              

EMAIL: joice@blackscapestudio.com

FACEBOOK: facebook.com/BlackscapeStudio

 

PRIVACY POLICY

WHAT INFORMATION DO WE COLLECT?

When ordering on our site, you are asked to enter your name or e-mail address.

WHAT DO WE USE YOUR INFORMATION FOR?

Any information we collect from you may be used in one of the following ways.

  • To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product.
  • To improve customer service – Your information helps us to more effectively respond to your customer service requests and support your needs.
  • To send periodic emails – The email address you provide for order process, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related products or service information.

Note. If at any time you would like to unsubscribe from receiving future email, please call or email your request to Blackscape Studio.

 

HOW DO WE PROTECT YOUR INFORMATION?

We use encryption technology such as Secure Sockets Layer (SSL) to protect your personal information during data transport for your purchase.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information.  This does not include trusted third parties who assist us in conducting our business, or servicing you, so long as those parties agree to keep this information confidential.